Terms and returns

By placing an order with JABUG DRUGS you agree to the following.

What we sell online

• General sale and pharmacist-supervised medicines, and health products. A pharmacist reviews every order.
• Prescription-only medicines are supplied only against a valid prescription that a pharmacist has checked. A prescription is valid for 6 months and is marked each time it is filled.
• Controlled medicines are never sold online. They are available in person only, as the law requires.

Prices, payment and holding your order

• Prices are confirmed by the pharmacist in your chat before you pay.
• You pay by bank transfer to the account shown in your chat, using your order reference, then upload your proof of payment.
• We hold your order for the time shown on the payment card. It is confirmed once the pharmacist sees the money in the account.

Collection and delivery

Orders are collected from the branch shown on your order, or delivered where we offer delivery. Bring your tracking number or phone number when collecting.

Returns

For safety, medicines cannot be returned once they leave the pharmacy. If you received the wrong item, or one that is damaged or expired, tell us in your chat or use the private chat on this site, as soon as you notice, and we will put it right.

Advice and emergencies

Pharmacist advice here does not replace seeing a doctor. In an emergency, go to the nearest hospital or call your local emergency number.