Make a complaint

If something went wrong with your order, your medicine or the service, we want to hear about it.

How to reach us

Open your order chat, or use the private chat on this site. Please include your tracking number if you have one.

What happens next

• We acknowledge your complaint and tell you who is handling it.
• The superintendent pharmacist reviews it and replies with what we found and what we will do.
• Everything is recorded, so nothing gets lost.

If you are not satisfied

You can take your complaint to the Pharmacists Council of Nigeria (PCN), the regulator of pharmacies. Our registration details are on the PCN registration page.